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These are principals of professional conduct and are to be followed by all GALTA members.
Members should have appropriate policies in place, with all directors and employees trained in and instructed to adhere to the following policies:

1. An anti-discrimination and equal opportunity employment policy.
   
2. Recognition of defacto relationships in all em-ployment benefits including superannuation.
   
3. Be prepared to be publicly visible in seeking business from the lesbian and gay community.
   
4. Be prepared to identify themselves as a member of GALTA, in advertising, sponsor-ship and general marketing to the lesbian and gay community.
   
5. Maintain the highest standards of principles in the conduct of business with other GALTA members and the lesbian and gay community.

This will include the following:

Accuracy. Factual and accurate information, without misleading or doubtful superlatives in advertising or any deceptive practice.

Compliance. With all Australian Federal and State laws and regulations including appropriate business and tour insureances and use of safe (trust) accounts for all deposits as legally required.

Conflict of Interest. Members will not allow any preferred relationship with a supplier to interfere with the interests of the client.

Disclosure. Provide complete details in writing to the client concerning terms and conditions of any service and charges including cancellation policy before accepting a non refundable deposit or payment.

Responsiveness. To be prompt and courteous with all client concerns and possible source of complaint including early advise of cancellation or of any changes in itinerary, services, features or prices.

Co-operation. With any enquiry conducted by GALTA or its representative to resolve a dispute.

6. Follow the GALTA accreditation system of a minimum standard for lesbian and gay accommodation providers, including payment of commissions by accommodation providers to fellow GALTA members as arranged in writing or as shown in any other, or GALTA publication.
   
7. Eliminate any practice, which could be damaging to other service providers that you represent or to the lesbian and gay tourism industry or its consumers.
   
8. Take immediate steps to amicably deal with any complaint from a fellow member or where it may be helpful, refer the matter to the GALTA Ethics Committee for that committee to arrange mediation.
   
9. When requested, provide fair objective and impartial representation of other GALTA service providers avoiding controversy.
   
10. Minimise environmental impact of tourism by offering information, leading by example and encouraging corrective action to prevent damage.
    
11. The GALTA name and logo may not be used:
    a) On legal documents.
    b) In explicit sexual advertising, for sexual accessories or for tourism activities which involve sexual exploitation.
    c) By non-members. (Usage must be withdrawn immediately on expiry of GALTA membership.)
    
12. Encourage and promote membership of GALTA. Membership will assist lesbian and gay consumers and your staff to benefit from training, market experience, information, education and networking events and the many other facilities a strong, active and large membership base will be able to provide.

If a member fails to attend to any one of these ethical standards, the GALTA Ethics Committee may suspend membership rights of that member and or ask the member to resign. If non-compliance continues the matter will be dealt with according to the Gay And Lesbian Tourism Australia Ltd. (GALTA) Constitution and rules.